Billing & Plans

Backscene billing is org-level — one subscription covers your whole organization, not individual users.

Plans

Admin seat limits apply to Admin and Editor roles — anyone who needs to create or edit data counts toward your seat limit. Viewers are not billable and don't count against your seat count, no matter how many you add. If you're working with stakeholders or clients who only need visibility, adding them as Viewers doesn't cost you anything.

For the full limits and feature matrix — including unlimited projects on Lite+, Campaigns on Pro+, and Studio tools like Bulk Reconciliation and the Audit Ledger — see Plans & Features.

Managing your subscription

You can view and manage your plan from your organization's settings. From there you can upgrade, downgrade, or update payment details directly — changes to your plan take effect immediately, and billing is prorated.

If you're in our beta program, you may have a promotional code applied to your account giving you access to a paid tier at no cost during the beta period. You'll see this reflected in your billing settings.

Changing plans

Upgrading is immediate — you'll get access to the new tier's features and seat limits right away. Downgrading takes effect at the end of your current billing period, and if you're over the new tier's seat limit when it takes effect, you'll need to remove members or change roles before the downgrade can apply.

Questions about your bill

If something on your invoice looks wrong, or you're not sure why you were charged a particular amount, use the Support link in the footer and we'll get back to you directly — billing issues are something we want to know about right away, not something to puzzle through alone.